Analytical Problem Solving

The Challenge

With increasing demands on business, the contribution from its people increases.

The ability to manage data, to analyse, to prevent and solve problems is crucial. These skills require development.

The Solution

Analytical Problem Solving

A team-based coaching, implementation and support package that empowers personnel to increase the effectiveness of business operations.

The Process

Over a 2-day session, teams approach a series of increasingly complex problems within a coached progression that builds, reviews and assesses logical thinking and problem solving ability.

Key Professional Training for

Process operatives
Maintenance personnel
Administration personnel
Supervisors
Managers

Practical Skill Development:

Focused Questioning & Information Gathering Techniques.
Utilising fact to analyse problems & eliminate guesswork.
Logical frameworks for testing solutions to problems.
How to identify potential problem areas within operational processes and assess the business impact of failure.
Generation of predictive processes to prevent problems from occurring.

Course Itinerary - Day 1

Introduction to Problem Solving & Training Course objectives

Case Study 1 - Pritza Pizza Problem
- Evaluation of group problem solving abilities & establishment of structured approach.
- Debrief - step-by-step explanation on analysis of problem.
Supportive PowerPoint for next module

Case Study 2 - Boiling Point
- Application of lessons learnt & use of problem solving technique.
- Debrief - lessons learnt
Supportive PowerPoint for next module

Questioning Techniques
- Establish need for concise information gathering
- Debrief
Case Study 3 - On a Bender
- Exercise in Questioning to establish root-cause
- Embedding the need for concise Questioning

Course Itinerary - Day 2

Review of Day 1

Case Study 4 - Lord of the Wedge Rings
- Complex problem with real-world production operator & setting information
- Enforces problem solving technique using structured analysis sheets
- Debrief, conclusions, lessons learnt
Introduction to root cause Investigation
- Brain Storming
- 5W 2H
- Fish bone
- Tree Diagram

Course Review
- Opportunity for group members to exercise newly gained skills on problems from their own site.
- Full manual provided with presentation slides and detailed course notes.
- Participants awarded a Certificate of Achievement

Each case study is approached by 2-man teams with the information provided to solve the problem. Approximately one hour is provided for teams to solve each problem and deliver their recommendations to the group for critique.

Detailed debrief of each case study is delivered to analyse each individual team’s approach, highlight any mistakes and to emphasize the methodology.

A selection of supportive tools will be provided for use to assist in the application of problem solving skills back in the workplace.

To book you place on our next course call us today on +44 (0) 1909 722000 or email sales@monition.com.